Tell us what happened. We will help you sort it out.

Where to contact us

Telegram Support and app-store support do not handle purchases made from Mindroom. The Mindroom operator is responsible for the product, support requests and eligible refunds.

Gameplay problems

Tell us the game mode, approximate time, what you expected and what happened. For a question issue, include the question text or use the report button beside it so the system can attach the question ID.

Never send your Telegram password, login codes, bank details or a full account export.

Payments and refunds

Digital purchases use Telegram Stars. Include the date, product name, Stars amount and Telegram payment charge ID if available.

If a confirmed purchase was not delivered or materially differs from its description, the operator will check the transaction log and either correct the entitlement or issue a full Stars refund through Telegram Bot API. Used consumable purchases are reviewed individually without limiting rights provided by applicable law.

Read the complete payment, subscription and refund terms →

Access, correction and deletion

Use /delete_me to delete your Mini App profile, game history, rating, feedback and personalized analytics. Payment ledger records may be retained where needed for refunds, abuse prevention and mandatory accounting.

To request a copy, correct information or ask about group-game results, contact mindroomquiz.public@gmail.com. We may need to verify control of the relevant Telegram account.

Operator details

Operator

ИП ДУБАНОВ РОДИОН ЮРЬЕВИЧ

Registration

ИНН 026615978091 · ОГРНИП 326784700324356, зарегистрирован 08.09.2026

Address

198334, Россия, г. Санкт-Петербург, ул. Партизана Германа, д. 33, литера А, кв. 258

Support requests in Telegram

Open @mindroomquiz_support_bot, press Start and send a text message up to 3,000 characters. The bot saves your message, assigns a ticket number and delivers the operator’s reply in the same chat. /tickets lists your requests; /close NUMBER closes a request. Text messages are currently supported.

Do not send passwords, login codes, passport information or bank-card numbers. For payments, the product, date, Stars amount and payment identifier (if known) are sufficient. If the bot is unavailable, email mindroomquiz.public@gmail.com.

Support conversations are stored separately from game profiles. Request access, correction or deletion through the same bot or email.